Customer Support with Japanese

Remote • Operations

We are looking for new colleagues to help us move forward. Take the opportunity to become part of the FTMO project. The ideal candidate has experience in trading financial markets, possesses excellent proficiency in both English and Japanese, and is eager to join a meaningful and ambitious project.

What will be your agenda?

  • You will play a key role in our team, working full-time to ensure the smooth operation of our client support services.
  • Providing professional support to our clients (problem-solving, answering queries, including phone calls). No cold calls involved.
  • Working with internal applications.
  • If interested, you may contribute by writing Forex-related articles.
  • Occasional translations from English to Japanese.

What do we expect from you?

  • A highly motivated and results-driven mindset.
  • Excellent command of both English and Japanese.
  • Knowledge of Forex trading.
  • Strong organisational skills, particularly in time management.

Why to join FTMO team?

  • You will become part of a fast-growing startup/fintech with 200+ motivated professionals. More than colleagues, we are a team of friends who share the same vision.
  • We encourage self-development and are open to new ideas—each of us can influence the project. Grow with us.
  • We are dynamic, fast-paced, and adaptable to change.
  • You will receive training in relevant areas (financial markets, etc.).
  • Outstanding performance is recognised and can open doors to career growth.
  • If you're based in Prague, you can enjoy all the benefits of our office at Národní třída. If you work remotely, you might consider relocating in the future.
  • This position is fully remote. Please note that all benefits listed below are available exclusively to Prague-based employees and do not apply to freelancers/contractors.
Did we catch your attention? Let us know! Send us ➡️ your CV or LinkedIn profile, and we’ll be happy to consider you for the role assessment.

Meet our
awesome benefits

FTMO benefit
FTMO benefit
FTMO benefit
FTMO benefit
FTMO benefit

Company cottage

in Krkonose mountains

Hardware

suitable for your position

Motivational bonuses

for outstanding results

VIP discounts

in Quadrio shopping centre

Teambuildings

for developing relationships

Welcome Pack

for a pleasant start

Sick days

when you’re not feeling well

Multisport card

for unlimited activities

Snacks and beverages

from healthy treats to sweets

Relax days

5 days off for your well-being

Courses and education

suitable for your position

Modern office building

in the very centre of Prague

Send us your CV today, hear from us tomorrow!

Send your resume, previous projects or just hit Apply.

For the selection procedure for this position, a company from the FTMO group will process your personal data for the purpose of conducting the selection procedure as a data controller. More information is available here.

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FTMO people
FTMO people
FTMO people
FTMO people
FTMO people
FTMO people
Great company, friendly atmosphere, driven and professional. Simply a place where you want to work :)
Friendly people and lots of benefits like new comfy offices, modern equipment.
Lots of opportunities to grow, plus the work I love :)
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